Frequently Asked Questions

Original paintings

Which paintings are for sale?
How can I order an original painting?
How much does an original Jan Jacobs painting cost?
Can I ask Jan Jacobs to create a custom painting especially for me?
Can I get a painting shipped to me?
Does the painting come with a frame?

Prints & merchandise

Which payment methods do you accept?
Can I get a discount for a bulk purchase?
Do you ship internationally?
Do I have to pay customs fees if an order is shipped internationally?
How are shipping costs calculated?
How quickly do you deliver?
Which shipping providers do you use?
How are the orders packaged for shipping?
Where is my order?
What is your return policy and quality guarantee?
My favorite (part of a) painting is not available for a merchandise product, can you add it?